Terms & Conditions

All bookings are subject to a £1 booking fee.
 

If you wish to cancel your booking, you must email us directly with full booking name, date/time & booking reference.

Booking date or time cannot be changed, as explained on our tickets page, Please ensure to carefully check date and time before booking.
 

Please see below cancellation charges.
*Cancellation of your booking-
•Within 72 hours 50% will be charged.
•Within 48 hours 75% will be charged.
Within 24hours 100% will be charged.
*Refunds are minus the booking fee.

PLEASE NOTE- We unfortunately cannot change or refund bookings regarding a positive covid test.

If you do receive a positive covid test, this will still fall within our cancellation policy if within 72hours of contacting us and your booking.
 

All children entering the grotto DO require a ticket, no ticket will mean no entry so please ensure all children/babies under 16years have a valid ticket.
 

Adults are FREE, they DO NOT require a ticket adding to your basket.
Maximum 4 adults to any booking.

 

Please ensure you arrive within your 30min arrival window, early arrivals will be asked to come back at allocated time.
 

Late arrivals unfortunately will be required to rebook with no refund granted.
Your 30 min booking window is not how long your visit will last, but the time YOU MUST arrive within to gain entry to the grotto.

 

Professional photography will be taken within the grotto, therefore NO SELF PHOTOGRAPHY is allowed.
 

Photos of your visit will be available to purchase upon exit at additional cost.
We are operating a zero tolerance policy, we will not condone any abusive behaviour & have the right to refuse entry at any time.

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